FAQ

    Ordering and delivery

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://e-v-w.com/account/register and follow the instructions on-screen.

    Where is my order confirmation?

    This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@e-v-w.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

    Why has my order been canceled?

    We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

    How do I cancel my order?

    There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@e-v-w.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

    When will my order arrive?

    Estimated shipping times
     
    Australia: 3-5 business days
    Canada: 3-5 business days
    North America: 3-5 business days
    Europe: 1-3 business days
    Australia, New Zealand and Oceania: 3-5 business days
    Asia Pacific: 3-5 business days
    Latin America and the Caribbean: 3-5 business days
    North Africa and the Middle East: 3-5 business days
    Sub-Saharan Africa: 3-5 business days
     
    I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend from customs office in your country.
     

    What countries do you ship to?

    We ship to most regions worldwide. 

    How much is shipping?

    We offer worldwide free shipping.

    Can I track my order?

    Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

    Who pay customs and import taxes?

    Buyers are responsible for any customs and import taxes that may apply. 

    Returns

    Can I return or exchange an item?

    You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.

    To make a return go to  https://e-v-w.com/a/returns

    How do I return an item?

    Please contact our customer service team via info@e-v-w.com Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.