Informativa sui rimborsi

REFUND & WARRANTY POLICY

1. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase without giving any reason within 14 days of receiving the item (“cooling-off period”), in accordance with applicable law.

Exceptions:
The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized. This includes bespoke pocket watch conversions or watches modified/customized at the customer’s specific request.

2. Return Procedure & Conditions
Notification:
To start a return, contact us at info@e-v-w.com. Items sent back without prior approval will not be accepted.

Condition:
The item must be returned in the same condition as received (unworn/unused), with all original accessories delivered with it (where applicable) and, if possible, in the original packaging.

Deadline:
After we approve the return/withdrawal request, the item must be shipped back to us within 14 days. If the item is not shipped back within this timeframe, the return may be closed.

Costs:
Return shipping costs are non-refundable and are the responsibility of the buyer, to the extent permitted by applicable law.

3. Statutory Liability (Legal Guarantee / “Rękojmia”)
For EU consumers, we are liable for any lack of conformity of the goods with the contract existing at the time of delivery, in accordance with applicable law.

Due to the nature of our products (pre-owned/vintage items), we apply a liability period of one year from the date of delivery where such a limitation is permitted by applicable law. This statutory right is independent of any commercial warranty provided below.

4. Pre-Owned Watch Warranty (Commercial Warranty)
E-V-W guarantees the authenticity of all watches sold on our website.

A. Standard Warranty (12 Months)
Applies to purchases made at the listed website price (without price negotiation).
Period: 12 months from delivery.
Coverage: Mechanical defects of the movement.
Exclusions: Normal wear and tear; cosmetic issues; straps/bracelets; crystals; crowns; clasp wear; water damage (unless expressly stated otherwise); damage from accidents, mistreatment, misuse, or exposure to magnetic fields. Water resistance is not guaranteed unless explicitly stated.

B. Warranty for Negotiated Prices (30 Days)
For purchases where a price discount was negotiated and accepted, we provide a 30-day mechanical start-up warranty from delivery. All exclusions listed above apply.

C. Third-Party Work / Unauthorized Service
Any testing, opening of the caseback, servicing, repairs, modifications, or other work performed by a third party without prior written consent from E-V-W will void the commercial warranty.

Statutory consumer rights (where applicable) are not affected, except to the extent that the issue results from unauthorized handling, misuse, or third-party work.

5. Unclaimed / Refused Shipments and Unpaid Duties (International)

International Shipping & Customs Duties (Outside EU)
For orders shipped outside the European Union (e.g., to the USA):

Seller’s Responsibility:
We are responsible for preparing the items, providing the commercial invoice, and arranging transport to the destination country.

Buyer’s Responsibility:
The buyer is generally treated as the Importer of Record in the destination country and is responsible for customs formalities, import duties, and local taxes, as well as for providing any information or documentation requested by customs authorities and/or the courier/broker. Carriers/brokers may act on the buyer’s behalf for clearance; however, all import-related charges remain the buyer’s responsibility, to the extent permitted by applicable law.

For shipments delivered outside the European Union, import duties/taxes and any customs-related charges are the customer’s responsibility.

If a shipment is refused, unclaimed, or returned due to unpaid import duties/taxes or any customs-related charges, the customer is responsible for all resulting costs, including:
• return shipping, and
• any charges assessed by customs and/or billed by the carrier/broker (including brokerage/clearance, disbursement/advance, storage, handling, or similar fees).

These amounts are non-refundable and may be deducted from any refund. If the total costs exceed the order amount, the customer remains liable for the difference, where permitted by applicable law.

Important:
In some cases, the carrier may be required to advance/pay customs charges to complete clearance in the destination country. If the carrier bills us (the shipper) due to non-payment by the customer, we will treat those amounts as the customer’s responsibility and may deduct them from any refund, where permitted by applicable law.

If duties/taxes were assessed incorrectly in the destination country, any correction/refund usually requires a dispute process initiated by the importer/recipient (or their authorized broker), because the customs entry and local requirements are linked to the recipient/importer details in that country and the Buyer acts as the Importer of Record and assumes full responsibility for the import process in the destination country. We will provide documentation upon request, but we cannot control the outcome or timeline of the local dispute process.

Returns and customs marking:
Return shipments must be clearly marked as “RETURNED GOODS” / “RETURN” and the customs documentation must match the original invoice details (sender, description, and declared value). If customs determines that the return documents do not match the original export/original documents, the shipment may be delayed or returned; any resulting costs are the customer’s responsibility, where permitted by applicable law.

If duties/taxes were assessed incorrectly in the destination country, any correction/refund usually requires a dispute process initiated by the importer/recipient (or their authorized broker), because the customs entry and local requirements are linked to the recipient/importer details in that country. We will provide reasonable assistance and documentation upon request, but we cannot control the outcome or timeline of the local dispute process.

6. Damages and Issues
Please inspect your order upon delivery.

Damage protocol:
If the package is visibly damaged in transit, a damage protocol/report must be prepared in the presence of the courier and signed/stamped by them. Claims for transport damage may be rejected without this document.

Defects / wrong item:
Contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

7. Refunds
We will notify you once we have received and inspected your return and confirm whether the refund is approved.
If approved, the refund will be issued to your original payment method unless otherwise agreed. Please note that processing time may vary by bank/card issuer.

We may withhold reimbursement until we have received the goods back or until you have provided proof of return shipment, whichever occurs first, in accordance with applicable law.

Seller Information (Legal)
EVW Edyta Kaiser
ul. Mickiewicza 29/213
40-085 Katowice, Poland
NIP: 6262638474
Email: info@e-v-w.com
Website: e-v-w.com